Elo Touch USB Devices Driver Download

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  • The first of its kind in the commercial market, Elo’s 13-inch touchscreen monitor provides a USB Type C interface for touch, video and power. The compact size and easy integration make it ideal for POS and customer-facing interaction.
Elo touch download drivers 301

Download drivers for Elo TouchSystems 2216 AccuTouch® USB Touchmonitor Interface input devices (Windows 7 x64), or install DriverPack Solution software for automatic driver download and update. The Elo Computer Modules (ECMs) for Windows slide into the back of the touchscreen display to deliver one of the industry's thinnest commercial grade all-in-one large format touchcomputers. AC power, video and USB signals pass between the computer module and the display making field installation and maintenance easy with no external cables. Download ELO TouchSystems USB Touchscreen for Windows to mouse driver.

This page applies to the USB version of LCD touchmonitors with peripherals.

Elo
Important Notes
  • Some Elo touchmonitors are equipped with various peripherals: Fingerprint reader (FPR), Magnetic Strip Reader (MSR) and Rear Facing Customer Display (CD).
  • It is important to follow these instructions in the order that they are listed. Not doing so may result in undesired operation or installation failures. If you do not have all the peripherals listed in this procedure, simply skip the instructions that do not pertain.
  • If you have already attempted to install driver software and have encountered problems, refer to the 'Driver Removal' section below.
  • Driver software changes rapidly! It is best to download the drivers required rather than assuming that you have the most recent drivers.
Drivers
  • SecuGen fingerprint reader (FPR) driver
    • Download the latest version of the Secugen FDU02 device driver.
  • Magnetic Strip Reader
    • No drivers are required for any of the MSRs
    • The correct MSR must be chosen to work with the end user's application software
Pre-Driver Installation
  • Connect the Touchmonitor as shown in the Elo 'Quick Installation Guide'. Cancel any 'Add Hardware Wizards' that may appear. Verify that you have functioning video.
Driver Installation Sequence: Touchscreen, Customer Display, Fingerprint Reader (No Drivers Are Required for the Magnetic Strip Reader)
Touchscreen
  • Unzip the downloaded XP Universal driver to start the touchscreen installation
  • When prompted, select 'Install USB Touchscreen Drivers', then select Next
  • Accept the License Agreement; driver installation will commence
  • View 'README', if desired, and select Finish
  • Align the touchscreen to the video display by touching the three targets
  • Verify that the touchscreen is working and is aligned properly by selecting an icon on the desktop. If further alignment is needed, this can be accessed via the Elo Control Panel. NOTE: You must be in Classic View to see the Elo Control Panel
    • If not, click the Switch to Classic View button at the upper left of the screen
Customer Display
  • Unzip the downloaded driver to an easily accessible location (create a CD Driver folder on the C: drive, for instance)
    • See the Drivers section, above for the download address
  • Disconnect and then reconnect the touchmonitor's USB cable from/to the computer's USB port
    • This will start the New Hardware Wizard for the 'LCI USB Line Display LD9000 Comm Port'
  • Select 'Install from a list or specific location (Advanced)', then click Next
  • Uncheck 'Search removable media', then check 'Include this location in the search'. Browse to the location to which the Customer Display driver was unzipped
  • Select next
  • The driver does not have a Windows Logo, so select 'Continue Anyway' when the warning message is displayed
  • The Wizard will terminate when the driver loading has completed
  • To verify proper installation, examine the Ports section of the Device Manager
    • Start, Control Panel, System icon, Hardware tab, Device Manager button
    • The LD9000 device should be listed, assigned to a virtual COM port (COM port number will vary, depending on the individual computer)
Fingerprint Reader
  • Disconnect the touchmonitor's USB cable from the computer's USB port and leave disconnected until prompted to connect
  • Unzip the downloaded driver to an easily accessible location (create an FPR Driver folder on the C: drive, for instance)
    • See the Drivers section, above for the download address
  • Using Windows Explorer, start the Setup.exe program
    • Right-click Start, select Explore, navigate to the location of the FPR driver, double-click Setup
  • Select 'USB Driver'
  • Click Next when prompted
  • When prompted, select Hamster 'HFDU01, HFDU02)', then click Next
  • When prompted, reconnect the touchmonitor's USB cable to the computer's USB port
  • When the device is found (FDU02A) select Next
  • Run the diagnostic utility if desired, or click Next
  • To verify proper installation, examine the Biometric section of the Device Manager
    • Start, Control Panel, System icon, Hardware tab, Device Manager button
    • The SecuGen FDU02A USB FPD device should be listed
Magnetic Stripe Reader
  • No drivers are required for the MSR. The MSR's status light will be green if the MSR is functional. Additionally, if the MSR is a HID type it will be listed in the Device Manager under HID devices.
Drivers Removal
  • Touchscreen: Use Add or Remove Programs
    • Start, Control Panel, Add or Remove Programs icon, Hardware tab, Device Manager button; click Elo XP Universal Driver, then click the Remove button
  • Magnetic Stripe Reader
    • Simply disconnect the device - no drivers are required
  • Customer Display
    • Open the Device Manager
      • Start, Control Panel, System icon, Hardware tab, Device Manager button
    • Double-click Ports
    • Right-click the LCI USB Line Display LD9000 Comm Port item, then click Uninstall
  • Fingerprint Reader
    • Open the Device Manager
      • Start, Control Panel, System icon, Hardware tab, Device Manager button
    • Double-click Biometrics
    • Right-click the SecuGen FDU02A USB FPD item, then click Uninstall

This page serves as a warning about other driver sites that offer so called tools to download touchscreen drivers for Windows 10 or 8. Firstly none of them have the drivers that are required. Drivers are almost always built into Windows. If your touch screen isn’t working there are few scenarios. And what drivers DO exist they will be listed below, but use at you own risk.

  • The touch screen has been mis-configured, or calibrated (Try system restore to a time when it worked) or go to the device manger to see if there are any HID devices that have an explanation mark or a question mark, uninstall them then re-scan for hardware changes this may fix the issue.
  • The touch screen is broken, this happens more than people think.

Don’t ever install any driver diagnostic tools from the big websites that offer these tools, they are ransomware.

Other things to try:

  1. Restart the computer, given the stability of computers these days, people don't reboot much.
  2. Clean the display with a soft, clean cloth. Sometimes a dirty screen will disable the touchscreen.
  3. Click the start button and in the search box type 'Calibrate the screen for pen or touch input'. Choose the top result. In this area click the setup button and follow the instructions.
  4. Go to 'Control Panel' and then 'Device Manager'. Select the 'Monitors' section and right click on your monitor. Check the information for the touch screen and make sure it is 'enabled'.
  5. Repeat step 4, but instead choose 'Update driver software' from the right-click menu.

It has also been reported that on Windows 10 and Windows 8 that going to the Windows Device Manager and going through the HID devices and disabling them and re-enabling them can fix touch screen issues. From a Microsoft forum:

'Update Driver Software...'

'Disable'

'Uninstall'

'--------------'

'Scan for hardware changes'

'--------------'

Elo Touch Driver Windows 7

'Properties'

Also worth trying is updating the system BIOS of computer.

There is a known issue with Windows 8 OEM not being compatible with touch screen devices. Many have suggested updating to a pro version, which is not worth the money.

Elo Touchscreen Driver 5.8.0

Below there some older eGalaxTouch drivers for POS devices etc, that may be of use to someone.